I'm having an issue with the app and need help!


While we've completed hundreds of hours of testing, there may be some hidden issues we haven't seen yet.  To help us identify your issue, please reach out to us using the support request form on our Support Page.

Please include the following information and we'll aim to get back to you within 2 business days;
- What device you're using eg. iPad 2, iPhone 8 etc
- What operating system are you using? eg. iOS10.4, OS13.2
- Confirm that you've installed the latest version of the app available here

What devices is Sound Storm compatible with?


Sound Storm is compatible with all iPhone and iPad devices that run Apple’sOS13/iOS13 or above.  For more information on these devices, please check the links below;
- iPhone -
- iPad -

Will Sound Storm be available for Android? Desktop?


We're currently exploring opportunities to evolve the app beyond iPad and iPhone to other platforms like Android, desktop, Apple TV, Playstation, Xbox and more. It's early days for this investigation but we hope to have new information on this around March 2020.

We'd love to hear your preference for a new platform at the link here -

What age group is Sound Storm suitable for?


Sound storm was developed forchildren aged 6 to 12 years.

What does the Sound Storm App Do?


The Sound Storm application provides auditory training to children over a period of approximately three months. It was designed for children who have previously been assessed by clinicians as having a specific disorder (spatial processing disorder).

What is the research behind Sound Storm?


Research documenting thedevelopment and evaluation of the test, including a randomized blindedcontrolled study, has been published in peer-reviewed journals and text books.A list of these publications can be found in the references section on thiswebsite. Training modules for clinicians can be found at the HEARnet Learningwebsite at

What is Spatial Processing Disorder?


Research has shown that SPD is particularly common in children who have a history of recurrent otitis media (glue ear) and can occur even though their hearing thresholds, as measured by routine audiological tests, are within the normal range.
Spatial processing disorder (SPD) is a specific type of auditory processing disorder (APD) which results from an inability to utilize the directional cues embedded in sound in order to separate the speech we want to hear from background noise. As such, children with SPD have particular difficulty understanding speech in noisy environments, such as the classroom.
Research has shownthat SPD is particularly common in children who have a history of recurrentotitis media (glue ear) and can occur even though their hearing thresholds, asmeasured by routine audiological tests, are within the normal range.

How do you Diagnose SPD?


SPD is diagnosed by a qualified clinician using the Listening in Spatialize Noise – Sentences Test(LiSN-S).  

Does the Sound Storm App need special headphones?


Sound Storm can be used with any headphones that have a good high frequency response.

Does the iPad/iPhone need to be connected to the internet?


No, currently the results a restored in the iPad itself not in the cloud. Further, the user cannot back up their data to a computer as it sits within the app only. If the player loses or damages their device the risk is that they will lose progress.

Where should the player do the training?


Training should be done in a quiet environment, without distractions. Parents are advised to supervise children during training, especially younger children.

How many players can be registered to play SoundStorm?


Each Sound Storm application purchased can be used with up to three players who are registered on the PlayerSetup Screen. For example, if two siblings require the training, both can use the software. A parent can also set themselves up as a player so that he or she can try the game without affecting their child’s performance.

A player must log in and do their training using their unique player name. It is very important that no unregistered players use the software or accesses a specific player’s account to play the games because their performance will impact on the registered player’s progress and reward system.

How many games should be played each day?


In general, we recommend that the player plays 2 games per day, five days per week, until he or she has completed 100 to 120 games.  This takes around 20-30 minutes.  After 2 games, the player will see a message “Congratulations, you’ve completed 2 games.  That’s all for today, see you tomorrow!”

What are the expected results?


The amount of improvement in noise-to-signal ratio (NSR) in decibels (dB) that you can expect to see onSound Storm over time depends on a number of factors, but particularly on the severity of any diagnosed spatial processing disorder (SPD).

In general, our research with the LiSN & Learn software has found that children with SPD will improve by approximately 10 dB over the course of training (100-120 games). This means that compared to before your child started training, they will be able to process a target stimulus – like his or her teacher’s voice – when the background noise is a lot louder.

The professional who is monitoring your child’s progress will be able to provide feedback on how your child is progressing. Post-training re-assessment with the LiSN-S is recommended.

What is the Sound Check function?


Each game will commence with the player asked to set the volume to a comfortable level, a recording is playing in the background on the sound check page to help guide the player.

Disabling Push Notifications


It is important for the player not to be distracted by push notifications whilst on the device, please go thesettings tab and turn off notifications from other games and social apps.

How does the Question and Answer Game Play Screen work?


1.      The Question and Answer gameplay is the core game function in Sound Storm. Players are presented with 40 questions where they need to select the appropriate image in response to Nala’s spoken voice.
2.      Nala’s voice along with 2distracter voices are routed through the device’s sound mixer at differing volume ratios, with the final volume normalised so that the loudest sound(s)are at full volume, and the softer sound(s) scaled in relation to it.

What happens if a player selects the question mark (?) symbol?


1.      If a player selects the question mark, the sentence will be repeated once, and Nala’s voice will be slightly more prominent.
2.      If the player selects the question mark symbol again, Nala’s voice will be made even more prominent and anew sentence will be presented.

Why is the training repetitive?


This repetition is necessary to enhance the neural pathways dedicated to spatial processing.

Why do the sentences get quieter?


As each game progresses the target sentences will get quieter and quieter whenever a correct response is made. This is done to ensure that the training takes place at a challenging level. When it gets to the point where the player can't hear the target sentence then he or she can either select the question mark or make a guess at the answer. The app will note an incorrect answer and make the target sentence slightly louder (easier). It is normal to get some of the answers wrong. It means that the player is pushing themselves to listening in more and more challenging listening environments. The important thing is for the player to just to keep trying their hardest.

What are the Question and Answer Game Play Screen Instructions?


1.      Listen to Nala’s voice and she will guide you. She will sound like she’s standing in front of you.
2.      Before Nala says something you will hear a beep.
3.      After the beep, you will hear Nala say a sentence, like “The dog ate six red shoes”
4.      After Nala says the sentence five pictures will appear.
5.      Tap the picture that matches one of the words in the sentence Nala says.
6.      Tap on the ‘?’and the sentence will be repeated once. Tapping it again will skip the sentence.
7.      Sometimes Nala’s voice will get softer and sometimes it will get louder.
8.      You’ll also hear the SoundStorm voices around you. It is very important to ignore the SoundStorm voices and just focus on what Nala is saying.

What do the Progress Bars show on the Game PlayScreen?


1.      The top (blue) bar logs progress over 10 sentences. Players receive a “Sound Stone” for every ten sentences completed.
2.      The lower progress bar shows progress over the entire game (40 sentences).
3.      At the end of the first 40sentences the player will see a message advising that they have completed another game
4.      Remember, players need to complete2 games each day in one session, usually over 20-30 minutes.
5.      At the end of the 2nd game, the player will see a message “Well done, you’ve completed 2 games today, see you tomorrow!”

What are Sound Stones?


Players receive sound stones for completing training games. Players receive one sound stone for every ten sentences completed. Once the top (blue) progress bar is complete, the player has finished 10 sentences and receives a sound stone. There are 40 sentences in each game, so every player can earn four sound stones per game.  8 sound stones per day.

What is the Child’s “Sound Storm Number”?


The Sound Storm number indicates improvement as play progresses. It is displayed on the screen after each game (40 sentences) have been completed. It is not displayed until the first 10 games are completed.  This will take 5 days of playing 2 games per session a day.

What does the Progress Report show?


1.      The vertical axis shows the noise-to-signal ratio (NSR) in decibels (dB). This how loud the noise is compared to the signal. So if a player starts off with aNSR of 12 he or she can correctly identify the word in the target sentence when– on average – the noise is 12 dB louder than the sentence. Or put another way, when the target sentence is 12 dB softer than the background noise.
2.      The default range of the vertical (NSR) axis is 0 dB to 20 dB NSR. This adjusts adaptively to a maximum(softest) NSR of -7 dB and an unlimited minimum (loudest) NSR..
3.      The horizontal axis shows the number of games that have been played since the registered player commencedSound Storm.
4.      The horizontal (Games) axis is fixed at 100 games. If a player plays Sound Storm for more than 100 games, data points for the most recent 100 games will be displayed.
5.      The blue NSR plotting dots represent a game’s NSR average for each game played.
6.      The starting average line is a straight blue line drawn across the graph. Its hows the average NSR calculated over the first five games.
7.      The running average line (RAL) is a red line drawn through the graph, plotted for every game since the start of play. It is calculated as the average of the last five games. The plot for the RAL is calculated from the available data only(eg. after game 3 the RAL is calculated from the average of games 1, 2 and 3).
8.      At the end of training it is expected that your NSR will have improved by approximately 10 dB, depending on the magnitude of the spatial processing disorder that has been diagnosed. So a player may improve from an NSR of 12 to 22.
9.      Incomplete games refer to any games that are exited before 40 sentences are completed. The NSR for incomplete games does not count towards progress or rewards.
10.    Improvement in decibels (dB)is the amount of improvement from initial average NSR from the start of SoundStorm. It is calculated as the difference between the running average (the redline) and the average of the first five games.

How do I email the Progress Report?


1.      Click on the report graph symbol (Progress) on the player setup page.
2.      Use your devices standard screen capture function.  This is usually by pressing the power and home button at the same time, or the power and volume up button.3.      This will save an image to your camera roll for you to send through to your audiologist or specialist as a standard image.

For questions and enquiries, please reach out to us here

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